Remote Help Desk & Support Services
Hardly anyone minds when a problem is readily taken up and pursued by someone else. Most are just relieved.
We provide that relief to our Help Desk customers every day. The network specialists who staff our help desk are in the business of professional relief for:
- The end user's PC or software question
- The network administrator's server issue
- The manager seeking better productivity and relief from the day's surprises
We offer organizations facing these everyday issues of network operation a full range of services, based on our Help Desk expertise, delivering cost-effective and practical ways to improve productivity and reduce costs.
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Remote Help Desk Services
Staffed by our own specialists supporting end-users, adminstrators and applications
IntraTechs Remote Help Desk offers complete end-user support for all PC workstation and application issues.
- 7 AM - 7 PM support with 24 by 7 coverage available
- Personal end-user assistance
- Support for your custom software applications
- Specialists in Lotus Notes and MIcrosoft Product Support
Remote Server Administration
IntraTechs can remotely monitor and administer servers anywhere. We acheive this with full respect for client security and reliability needs.
Emergency Maintenance and Support
IntraTechs offers an Emergency Maintenance program, with guaranteed response time coverage. On line/on-site support for mission-critical networking such as LAN/WAN communications equipment, servers and communications systems.
Training
For staff development, we offer product training and education for end-users and adminstrators, custom designed for the specific needs of our clients
Advice and Assistance for Help Desk Solutions
We design, build and improve Help Desk systems for our clients. IntraTechs will complement a client's own help desk with expert resources from our own.
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